Within the limits of available resources, emergency relief can be provided to people who are in a crisis situation. This can be by means of providing financial assistance or providing information and advice about other services from which help may be sought.
More specifically assistance can be in the form of food vouchers, electricity vouchers, telephone bill payments and other payments depending on the needs of the person and at the discretion of the Neighbourhood Centre workers.
ELIGIBILITY
To receive emergency assistance, people need to live in the North Ward of the Municipality of Bankstown (taking in Chester Hill, Sefton, Birrong and parts of Bass Hill, Regents Park, Sefton, Yagoona and Villawood.
A referral from Centrelink is NOT required.
OBLIGATIONS
There are obligations from both client and the Centre associated with providing assistance.
People seeking assistance must provide information that, to the best of their knowledge, is truthful and accurate. This includes information about income and spending and they need to be able to provide receipts, bills and other documents. In addition they must not be under the influence of alcohol or other drugs (legal or otherwise) and should not display aggression or violence towards staff or other people at the centre.
In return the Neighbourhood Centre undertakes within the requirements of the law to respect the privacy and confidentiality of all discussions and to treat all clients with respect and dignity. Furthermore the Centre respects the right of clients to make complaints to higher authorities about anything that they regard as unfair or discourteous.
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